Career

Secretary

Daily management, correspondence, telephonic and mail communications, taking notes (dictation and minutes)
Scheduling meetings, organizing appointments and greeting visitors
Dealing with incoming emails (official as well as personal), faxes and posts
Setting Reminders on daily basis for all events/ meetings etc.
Managing event management relationships
Filing all committee correspondences received and copies of replies sent, MOM
Producing documents, briefing papers, reports and presentations.
Liasing with the chair to plan meetings. Lining up conference rooms and other facilities for the meeting
Ensuring meetings are well organized and minutes to be prepared. Circulating the approved MOM
Keeping up-to-date contact details of everyone relevant to the director.
Keeping a check on the agreed actions carried out and reporting to the director for forward path.
Ensuring the Assistant Director is well prepared for meetings.
Providing assistance of large meeting setups. Checking if the quorum is present for the meeting.
Keeping a record of the organisation’s activities. Keeping a diary of future activities and ensuring it is in line with the organization objectives.
Handling requests and queries appropriately.
Act as a single point of contact between to the Assistant Director and clients as well as staff.
Liasing for Travel arrangements.
Maintaining Director’s Personal Documents ( as per the instructions)

Graduate from any stream
Basic experience admin and office management.
Ability to multitask and complete tasks in a timely manner; deadline driven environment.
Ability to multitask and complete tasks in a timely manner; deadline driven environment.
Intermediate Office Experience (Word, Excel, PowerPoint).
Strong Interpersonal Communication Skills
Strong organisational skills;
Presentation skills and attention to detail;
The ability to plan your own work, work on your own initiative and meet deadlines;
The ability to manage pressure and conflicting demands and prioritise tasks and workload;
Oral and written communication skills;
Tact, discretion and respect for confidentiality;
A pleasant, confident telephone manner;
Teamwork;
Reliability and honesty;
Project management skills.

Engaging with potential or existing customers to tell them about the legacy of The Yoga Institute, its offerings, and various initiatives
Answering queries about various programs, locations and activities of the Yoga Institute
Engaging with callers and customers to understand their requirements and recommend various programs
To do follow up with customers to ensure their registration for the programs
Engaging and maintaining good customer relationships6) Direct prospects and queries to the required team when needed
Enter and update customer information in the database
Handle grievances if any
Go the “extra mile” to engage with the customer to facilitate future current and future participation in programs]Keep records of calls and sales and note useful information

Excellent knowledge of English
Excellent communication and interpersonal skills to engage with people
Ability to learn quickly and establish a very good understanding of the programs and services to comfortably present programs and services over the phone as well as dealing with queries.
Good knowledge of relevant computer programs and telephone systems
Agility in responding to customer queries
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone