We are looking for an enthusiastic and passionate Telecaller Representative to contribute to engaging with customers and also addressing their queries. The objective is to help the customers know about the Yoga Institute and its programs and hence subscribe and participate in such programs.
Engaging with potential or existing customers to tell them about the legacy of The Yoga Institute, its offerings, and various initiatives
Answering queries about various programs, locations and activities of the Yoga Institute
Engaging with callers and customers to understand their requirements and recommend various programs
To do follow up with customers to ensure their registration for the programs
Engaging and maintaining good customer relationships6) Direct prospects and queries to the required team when needed
Enter and update customer information in the database
Handle grievances if any
Go the “extra mile” to engage with the customer to facilitate future current and future participation in programs]Keep records of calls and sales and note useful information
Excellent knowledge of English
Excellent communication and interpersonal skills to engage with people
Ability to learn quickly and establish a very good understanding of the programs and services to comfortably present programs and services over the phone as well as dealing with queries.
Good knowledge of relevant computer programs and telephone systems
Agility in responding to customer queries
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone